Guest FAQ

Palm Beach Hotel

A simple, polished answer hub for your Palm Beach Hotel stay, with arrival details, Wi-Fi, parking options, beach directions, and house policies in one place.

Check-Out 11:00 AM
Beach 1 block east
Wi-Fi Owner / l!ghtDay42
Front Desk Open 24 hours

Frequently asked questions.

Answers from the PBH guest FAQ, reorganized into a searchable one-page site for smoother arrival, beach days, parking, and house rule reminders.

Is it possible to check in early?

The team promises to get you into the room as quickly as possible, but rooms must be cleaned and sanitized properly first. If you arrive early, there is a secured bag drop at the hotel. You can drop your bags, explore the area, grab food or drinks across the street, or enjoy nearby shopping while you wait.

Please note that early check-in requests are subject to availability and additional charges. The fee starts at $50 and may vary depending on the number of hours requested.

Arrival
Is there a place to keep bags in the building?

Yes. There is a secured bag drop in the building through management.

Arrival
Where can I park near Palm Beach Hotel?

Parking options near Palm Beach Hotel Condominium:

200 Block of Sunrise Ave - closest option to the hotel. ParkMobile street parking; meters are typically active 9 AM-5 PM, so this may work for overnight parking if posted signs allow.

Sunset Ave, 200 & 300 Blocks - nearby ParkMobile street parking, just a short walk from the hotel.

Bradley Place - nearby ParkMobile street parking, about a 5-7 minute walk.

Seminole Ave / Park Ave / Main Street - additional nearby ParkMobile street parking within walking distance.

Royal Poinciana Way / North County Road area - nearby ParkMobile street parking, about a 5-10 minute walk depending on the exact space.

Arrival
Is it possible to check out late?

Check-out time is 11:00 AM. If you anticipate needing additional time in the unit, please contact the host as soon as possible.

Late check-out requests are subject to availability and additional charges. The fee starts at $50 and may vary depending on the number of hours requested.

Arrival
What is the Wi-Fi information?

Network: Owner
Password: l!ghtDay42

Amenities
Wi-Fi is not working. What should I do?

If you are having trouble connecting, please reach out to Josh through the rental app.

Amenities
Is there a laundry room in the building?

Yes. The easiest way is to ask the front desk how to get there. If you are feeling adventurous: just past the elevators is a spa, then a staircase. Right after that is a hall that steps down into another long hall. At the end of that hall, to the left, is the laundry room.

Amenities
Do you provide beach gear?

Yes. Chairs, towels, and umbrellas are provided.

Amenities
Can the sofa bed be set up before arrival?

Yes. Sofa bed setup is available for a $30 fee. If you would like the sofa bed prepared for your stay, please message us before check-in so we can arrange it in advance.

Amenities
How far is the beach?

The beach is 1 block east. Take Sunrise Ave east. When you come to a curve in the road, look right after the curve on the right-hand side for the public beach access. There is a green cylinder-looking trash can out front.

Stay
How far is the airport?

PBI is about 10-15 miles away. FLL is approximately 50 minutes away. MIA is approximately 1.5 hours away, depending on traffic.

Stay
Is the front desk open 24 hours?

Yes. The front desk is open 24 hours a day, and staff is available to assist regardless of the time of day or night.

Stay
What if I have an emergency during the night?

In case of an emergency, contact the host through Airbnb right away or go to the front desk immediately. Staff is trained to handle various situations and will take the necessary steps to help ensure your safety and well-being.

Policies
Is smoking allowed?

No. Smoking is strictly prohibited within the property, including all indoor and outdoor areas. If this policy is violated, a $250 cleaning and restoration fee will be charged to cover smoke removal and additional cleaning costs.

Policies
Note: For stay-specific help, use the rental app or Airbnb message thread so the host can see your reservation details. The Palm Beach Hotel front desk is available 24 hours for on-site assistance.